Terms and Conditions
1. The Website “www.DishLanka.com”:
Welcome to the website www.DishLanka.com (“Website”) owned by Dish Lanka. 3/18, Stanley Thilakaratne Mawatha, Nugegoda. Only persons who can enter into a legally binding contract are eligible to purchase using the Website. If you are a minor, (i.e. under the age of 18 years) you may purchase using the Website only through your parent or guardian. The user (“you” or “your”) agrees, understands and acknowledges that the Website is an online platform that enables you to access information and purchase products listed on the Website at the price indicated therein at any time from any location. Your access, use and any purchases made through the Website are subject to and shall constitute your acceptance of the following terms and conditions. If you do not agree to the terms and conditions, please exit from the Website.
We reserve the right to update or modify these terms and conditions at any time without prior notice. You will be subject to the policies and conditions of use in force at the time that you use the Website or that you order products through Website.
2. Your Account and Access to Website:
In order to make any online purchase, you will need to register with the Website by giving certain personal identification information. It is your responsibility to ensure that the user name and password to access the Website is kept confidential. If you have any reason to believe that your user name and password is being, or is likely to be used by third parties, you should inform us. We shall have the right to refuse access, terminate or remove the account or edit the contents at any time without notice.
The right to use or access the Website granted to you is a limited, revocable, non-exclusive right for personal use of the Website. You are not authorized to (i) modify the Website (ii) download or copy account information for the benefit of another seller (iii) utilize data mining, robots, or similar data gathering and extraction tools. You must use the Website for lawful purposes only and must not use for fraudulent or other unlawful activity.
3. Orders, Promotions, Price, Payment & Deliveries:
The order placed by you through the Website shall be deemed an offer from you to buy the product(s) specified as per the order from Dish Lanka (“Order”). On receipt of the Order, the Website will automatically generate an e-mail confirming receipt. Your receipt of Order receipt confirmation e-mail is only an acknowledgement of receipt of your Order and does not constitute an acceptance of your Order by Dish Lanka.
Dish Lanka lists availability information for products on the Website. Please note that the stock situation changes dynamically, you will be informed by e-mail or by call if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided. Subject to availability of the product(s) ordered, Dish Lanka will confirm its acceptance by e-mail or by call confirming the dispatch of the product(s) to your address as specified on your Order (“Acceptance E-mail”). The Order shall be deemed as accepted by Dish Lanka on your receipt of Acceptance E-mail, failing which, the order will be cancelled.
You shall have the right to cancel your Order any time prior to your receipt of Acceptance E-mail without any liability. Any cancellation after receipt of Acceptance E-mail shall be subject to reimbursement of certain charges (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by Dish Lanka.
The prices and delivery terms specified in the Website are of ex-Dish Lanka warehouse, Nugegoda, Sri Lanka; these include the cost of usual packing; and are exclusive of all taxes and duties. You shall be responsible for payment of all charges associated with the purchase of products from us and you shall agree to bear all applicable taxes/VAT levied thereon.
You shall have the option to make the payment either by direct transfer to our bank account or by online payment through the secured payment gateway facilities using your own credit cards. The delivery of the products shall be made only on receipt of advance payment for the product(s) and shipment.
The prices and specifications of all products listed on www.dishlanka.com are subject to change without prior notice owing to stock availability and promotional support from the brands. Hence Prices may vary on advertising material and at time of purchase due to market changes.
All Prices are valid till stocks and/or offers last.
The delivery of the products shall be made either directly by Dish Lanka or through third party courier/logistic services providers on all days except on Sundays and National holidays. For shipment charges, please refer your invoice. Our liability for the product(s) sold stops and the risk passes on to you on delivery to you or to the third party courier/logistic services providers. Consequently any expense, damage or loss occurring during transportation shall be at our risk.
The delivery time will be 1 to 7 working days. International locations out side Sri Lanka the delivery time will be 7 to 30 working days.
4. Exchange & Return Policy
Exchange or Return is possible only within seven (7) days of purchase from date of delivery subject to the terms herein:
(a) In case if you wish to Exchange or Return the product(s), please contact us on the address given in Contact Details for approval and further actions.
(b) Exchange or Return shall be made provided the product (including the unit carton) is returned unused and unopened (original seal not broken) along with accessories.
(c) In case the product is returned within 10 days from the date of purchase, in unpacked condition (with its original packing), and is unused, without any scratches, dents or damage then a re-stocking fee of 15% will be deducted while making exchange/refund to cover the costs that we incur in repackaging and restocking. The final decision to accept the open / unpacked products rests with Dish Lanka.
(d) No Exchange or Return is allowed for the following product categories: All Active Subscription items such as satellite receivers, Service Activations, Software, Movie/Music/Gaming titles, Cartridges & Toners, Watches & Personal Care Products.
(e) The refund for products Returned will only be in the form of Dish Lanka Credit Vouchers / Credit Memo, to be redeemed within a period of 6 months. No cash refund is possible.
(f) If a defect is discovered after opening/using the product, your product is covered under repair/replacement warranty of the manufacturer.
(g) Please note Dish Lanka is a retailer only and the obligation for warranty rests with manufacturer of the product as per the warranty condition listed on the warranty card.
5. Warranty Terms & Conditions
The products displayed on Website carry limited warranty from brand/manufacturer/ distributor for a limited period against manufacturing defects only. The terms, conditions, duration of warranty, exclusions of warranty shall be as per warranty card attached with each product. Warranty commences from the date of the Invoice, unless specified otherwise.
Warranty is applicable within the limits of Sri Lanka only unless specified otherwise in the warranty card or on the Website. Dish Lanka will only be the facilitator of this service and primary responsibility for warranty service rests with the brand/manufacturer/ distributor. In the case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to our designated collection centers in selected DishLanka.com Showrooms and Service Centers in Sri Lanka.
In the case of Dead on Arrival (DOA) product(s) / Out of the Box failure, the respective service center/service provider will determine whether the product is DOA and will offer either a replacement or product repair at its discretion.
All marketplace products carry limited warranty from supplier/distributor for a limited period against manufacturing defects only.
Other than what is provided by the brand/manufacturer/distributor, we hereby expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted (including product information and/or specifications) on the Website.
6. Limitations of Liability
The total liability of Dish Lanka/brand/manufacturer/distributor on any claim, whether in contract, warranty; tort, product liability; and copyright, trademark, trade secret, patent and other intellectual property rights infringement; or otherwise, arising out of, connected with, or resulting from the performance or non-performance of any agreement resulting here from or from the sale, delivery resale, repair, replacement or use of any product or the furnishing of any service, shall not exceed the price allocable to the product or service which gives rise to the claim.
In no event, whether as a result of product defect/malfunction, breach of contract, warranty; tort; copyright, trademark, trade secret, patent and other intellectual property infringement or otherwise, shall Dish Lanka/brand/manufacturer/distributor be liable for any special, consequential, incidental, indirect or exemplary damages, including, but not limited to, loss of profit, loss of use of the products, cost of substitute goods.
7. Other Businesses
Third parties other than Dish Lanka and its affiliates may operate stores, provide services, or sell product lines, advertise their products on the Website through the link provided in the Website. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of such third party websites. Dish Lanka does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You are requested to carefully review their privacy statements and other conditions of use of their website.
8. Trademarks, Intellectual Properties and Copyright Notice
All of the content on the Website, including, for example Dish Lanka mark, page headers, images, illustrations, graphics, logos, text are subject to trademark, service mark, copyright and other intellectual property rights or licenses held by Dish Lanka, affiliates or of third parties who have licensed materials to Dish Lanka. The design on this page is a registered trademark of Dish Lanka. The content of this website is a copyright work under Sri Lanka and International copyright laws, and Dish Lanka owns a copyright in the selection, coordination, arrangement, modification and derivative matter of the content.
The content of this website is meant only for personal and non-commercial use. Contents may be downloaded and printed only for personal use and not for any commercial purpose; posting of the content on any network computer or media without license from Dish Lanka is prohibited; as is changing, altering or modifying the Content in any copyright or trademark notice.
Dish Lanka reserves right in downloading material and all derivative material thereof.
9. Product Visuals
While we endeavor to place appropriate pictures of the products, it must be understood that that the actual pictures, colour, dimensions and other may not actually reflect the original product's colour, dimensions and other of the original product. The pictures shown here therefore are taken as being placed for illustrative purpose only and also change from time to time without prior notice
10. What Information Do We Collect and How Do We Use It?
Dish Lanka believes you have the right to know what information we collect when you visit our Website. We value our relationship and the data you share with us from time to time. We are totally committed to maintaining this data with the utmost of confidentiality.
For visitors to the Website, our web server, on specific occasions, recognizes and stores your computer's IP address. This is used only as a support feature to ensure our customer's identity. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers. We also may combine your IP with other information you provide us like your e-mail address. You provide this information when, for example, send us an e-mail, fill out a registration, answer a survey, complete a fulfillment order or sign up for a site newsletter.
We intend to use the Information only for the purpose of (1) fulfilling our obligations under any sale and purchase contract and/or any other contract between you and our company, (2) publishing reports on trends in the usage of the Website and fulfilling the purpose of the your interaction with the Website (3) to those of its employees, contractors and affiliates that need to know the information in order to process it on our behalf or to provide services available at the Website and that have agreed not to disclose it to others. (4) Rendering services related to our business such as warranty or after sales services, (5) providing you with our latest product information and other related information from time to time, and/or (6) asking your opinions regarding our products and/or services.
If you object to your Information being transferred or used as stated above, please do not use the Website.
As Dish Lanka registers users to enable us to provide you with our various products and/or services, we ask you to provide us with your information. Your information and records described above (hereinafter referred to as the "Information") will be stored and maintained in our database only and will be kept in confidence by us. We will safeguard, according to strict standards of security and confidentiality, any Information our customers share with us. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that Information.
When you register or make a purchase with DishLanka.com, we would be using the information to serve you better. Below is a list information we store:
• Name and contact details
• Transaction history
• Communications record
• Profile: age, gender
Dish Lanka, on your acceptance, will send regular newsletters via e-, with an intention of keeping you updated with the latest progress on your order/delivery/status or marketing promotional offers. If you would like to correct, update or delete the Information stored in our database, or if you would like to stop receiving further marketing materials, emailers, newsletter from us, or if you have any question or comment about our privacy policies, simply unsubscribe or feel free to contact us. If you do not wish to continue to receive marketing from us and/or selected third parties you can click on the link located at the bottom of the email and follow the instructions in order to be removed from all future mailing. Alternatively you can opt-out by visiting 'Manage My Account' in 'My Account' on the Dish Lanka website. You can access 'My Account' once you are logged in to your Dish Lanka account.
Please be advised that our company is not responsible for collection, disclosure and/or use of your personal information provided by you to any third party's website which is linked to or from our web site. Your access to such linked website, and your providing personal information to such linked website, are entirely at your own risk.
12. Reviews, Comments, Communications and Other Content
You may post reviews, comments and other content; send communications; and submit suggestions, ideas, questions or other information, as long as the content is not illegal, abusive, defamatory or infringing of intellectual property rights and does not contain software viruses or any form of spam. Dish Lanka reserves the right (but not the obligation) to remove, delete or edit any content that in our sole judgement violates these conditions of use and/or terminate your permission to access or use the Website.
If you do post content or submit material, and unless we indicate otherwise, you (a) grant Dish Lanka and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) grant Dish Lanka and its affiliates and agents the right to use the name that you submit in connection with such content, if they choose.
13. Contact Details:
(a) For product Return / Exchange, please contact: 075 399 3877
(b) For any after sales service related issues for your products, please contact: 075 399 3877
(c) For any other issues, please contact: 075 399 3877
14. Applicable Law and Jurisdiction
By accessing and using the Website; and purchasing online, you agree that your access and use of the Website, online purchasing is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of Sri Lanka.
Courts of Sri Lanka shall have exclusive jurisdiction on all issues arising out of any issue related to copyright, intellectual property right, liability, access, usage and purchase through the Website.
15. Payment Service - Payment Gateway
We are using world-class online payment gateway system which enabling businesses, governments, SMEs, startups and institutions with innovative payment options for both the banked and non-banked online shoppers.
Any orders placed with Cards issued from International banks shall begin fulfillment only post confirmation from the Card Issuing Banks & Stripe Payment Services. As such, these orders will not be deemed eligible for Next Day Delivery.
16. Bulk Order / Dealer Order Fulfillment is conditional.
Dish Lanka retail focus to service the end consumers, and in such objectives, our priority is to fulfill orders of the end users over dealers and bulk buyers. This means we may choose to cancel or delay any order placed in bulk by the dealer or release part orders as per our stock availability. Even if the bulk order is prepaid using a credit card, this order would be cancelled and the money would be refunded within 10 - 15 working days. We regret any inconvenience to dealers and bulk buyers, as this is the retail business model. We are happy to service bulk buyers wherever possible.
Any bulk queries can be emailed to email@example.com and we will personally address to it with a bulk pricing/discount.